CGV
GENERAL CONDITIONS OF SALE (CGV)
BEVERLY SMART EI
1. SCOPE AND ACCEPTANCE
These General Conditions of Sale govern all purchases made on the Beverly Smart website (https://www.beverlysmart.com). By placing an order, you confirm acceptance of these terms in their entirety. If you are not comfortable with any provision, you may not complete your purchase.
These conditions apply exclusively to sales to private individuals for personal use. Resale for commercial purposes is not permitted.
To purchase, you must be a legal adult (18 years or older) with the capacity to enter into a binding contract.
2. BUSINESS INFORMATION
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Detail |
Information |
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Legal entity |
BEVERLY SMART EI |
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Registration number (SIRET) |
38786860700046 |
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Address |
2 rue du Consulat, 11220 Lagrasse, France |
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|
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Phone |
+33 6 78 96 64 72 |
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Status |
Micro-entreprise (EI) |
3. PRODUCTS
Products are described as accurately as possible based on photographs and written descriptions provided on the website. While we take care to display colours faithfully, actual colours may vary slightly depending on your monitor or device settings.
Each product listing includes size measurements, material composition, and care instructions where applicable.
We reserve the right to correct errors in pricing or descriptions at any time, including after an order has been placed.
4. PRICING
All prices are stated in Euros (EUR). Prices include applicable taxes where required under French law for domestic sales.
As a micro-enterprise, Beverly Smart benefits from the VAT franchise and does not charge VAT (French tax code on goods and services, article L. 223-3). The mention "TVA non-applicable, art. L. 223-3 du CIBS" appears on all invoices. International customers may be subject to import duties or taxes levied by their local customs authority; these are the responsibility of the buyer.
Prices displayed on the website at the time of order confirmation constitute the final agreed price for that transaction.
5. PAYMENT METHODS
We accept the following payment methods:
- Credit/debit cards (Visa, Mastercard)
- PayPal
- Bank transfer
Payment is processed upon dispatch of your order, not at the point of order confirmation.
6. ORDER PROCESSING
Once you submit an order, you will receive an automated confirmation email acknowledging receipt. This does not constitute acceptance of your order.
We will send a second email confirming dispatch, which also serves as official order acceptance and triggers the start of the delivery period.
Orders are prepared and dispatched within 3 working days of receipt, excluding weekends and public holidays.
7. DELIVERY
Delivery is handled through La Poste (French postal service) or equivalent carriers for international destinations.
Estimated delivery times:
- France: 2–3 working days after dispatch
- European Union: 3–7 working days after dispatch
- Worldwide: 7–21 working days after dispatch, depending on destination
You bear the risk of loss or damage to your order once it has been handed to the carrier. Should your package be lost or damaged in transit, please contact us within 7 days of the expected delivery date with photographic evidence where possible. We will assist with any carrier claim.
Delivery addresses must be complete and accurate. Beverly Smart cannot be held responsible for delays or failures caused by incorrect address information.
8. RIGHT OF WITHDRAWAL
In accordance with European consumer protection legislation, you have 14 calendar days from the day after receipt of your order to withdraw from the purchase without giving reason.
To exercise this right, notify us before the expiry of the deadline via email (bsmart@beverlysmart.com). We recommend sending a letter dated and signed, confirming your intention to withdraw.
Upon withdrawal, you must return the goods within 14 days of notifying us of your decision. Items must be in original condition: new, unworn, unused, with all tags attached and original packaging intact.
Exceptions to withdrawal:
- Custom-made pieces: These items are excluded from the right of withdrawal as they are made to order and cannot be resold.
Return shipping costs:
- If the item is defective or damaged: we cover return shipping costs
- Change of mind or fit: you are responsible for return shipping costs
Once we receive your return in acceptable condition, we will process your refund within 3 working days. The refund will be issued using the same payment method used for purchase, unless you agree otherwise.
Original delivery charges are non-refundable except in cases of defect or error on our part.
9. REFUND PROCESS
Refunds are processed within 3 working days of receiving the returned item in acceptable condition. The amount will be credited back to your original payment method. Banking institutions may take additional time to reflect the credit in your account.
10. WARRANTY
All products are guaranteed free from manufacturing defects at the point of sale. Any defect manifesting within 6 months of purchase must be reported to us within 14 days of discovery, accompanied by photographic evidence and proof of purchase.
The warranty covers manufacturing faults only and does not cover normal wear and tear, damage caused by improper care, or alterations made by the customer.
For knitted garments, minor variations in stitch tension and fibre behaviour are characteristic of handmade work and do not constitute defects.
11. INTELLECTUAL PROPERTY
All content on the Beverly Smart website, including photographs, designs, product descriptions, logos, and branding elements, is the intellectual property of Beverly Smart EI and protected under French and international copyright law.
You may not reproduce, distribute, modify, or create derivative works from any content on this website without prior written permission, except for personal, non-commercial viewing purposes.
Beverly Smart designs are protected by design rights. Unauthorised reproduction of our patterns, techniques, or product images for commercial purposes constitutes infringement.
12. LIMITATION OF LIABILITY
Beverly Smart EI shall not be liable for any indirect, consequential, or incidental damages arising from the use or inability to use our products, including loss of profits or commercial opportunity.
Our total liability in connection with any purchase shall not exceed the price paid for the affected product.
13. FORCE MAJEURE
Neither party shall be held liable for failure to perform obligations under these conditions where such failure results from circumstances beyond reasonable control, including but not limited to acts of God, natural disasters, strikes, transportation disruptions, or changes in law or regulation.
14. GOVERNING LAW AND JURISDICTION
These conditions are governed by French law. Any dispute shall be submitted to the competent courts of the jurisdiction where the defendant resides or the consumer's domicile.
European consumers benefit from mandatory protections under EU consumer law that cannot be waived by these terms.
15. PRIVACY POLICY
Your personal data is collected solely for order processing, delivery, and customer service purposes. We do not share, sell, or rent your data to third parties.
Data retention follows GDPR requirements. You have the right to access, correct, or delete your personal information at any time by contacting us.
A separate Privacy Policy document outlines data collection practices in detail.
16. CHANGES TO THESE CONDITIONS
These General Conditions of Sale may be updated periodically. The version in effect at the time of your order applies to that transaction. We recommend reviewing these terms before each purchase.
17. CONTACT AND COMPLAINTS
In accordance with articles L. 616-1 and R. 616-1 of the French Consumer Code, Beverly Smart offers a consumer mediation scheme. The mediation entity is: CNPM - MEDIATION DE LA CONSOMMATION. In the event of a dispute, you may file your complaint on their website: https://cnpm-mediation-consommation.eu or by post at: CNPM - MEDIATION - CONSOMMATION, 27 avenue de la Libération, 42400 Saint-Chamond, France.
Last updated: October 2026